PHONING TIPS

Click here for a PDF regular weekly office schedule.


Your success with Vector will be determined by: 

  • Quantity of QUALIFIED Appointments: It’s a numbers game! Do not see anyone if they are not 30+ and a home owner.
  • See your BEST CUSTOMERS FIRST! TOP 5 CUSTOMERS!!!

Tips For Scheduling Appointments 

  • Don’t over-emphasize CUTCO on the phone! The purpose of your call is to schedule an appointment. CUTCO is incredible but they won’t understand how great it is until they see it!
  • Speak directly to who you want to schedule: Don’t relay messages through friends!
  • Don’t text to set up appointments: Not very professional / leads to miscommunication. Create the right habits and call!
  • Speak with the wife on the phone: Target customer and easier to schedule!
  • Stress the fact that it’s not a question of buying or selling:
    Many people will tell you: “You can come over, but I’m not going to buy anything.”
    Respond by saying: “That’s okay. I get paid anyway and I need as many appointments as possible.”
  • Always give a choice of two times:
    Correct: “What time is better for you,____ or _____?” or “What day is better, _____ or  _____?”
    Incorrect: “Can you see my presentation?” or “Do you want to see my presentation?”
  • Set up a specific time: Tentative appointments generally fall through
  • Schedule appointments 90 minutes apart: Better to have extra time then to not have enough time. At first, it takes longer because you’re new and you know them well!
  • Not everyone will answer their phone: Use the 4:1 rule— for every 4 phone calls, 1 person will pick up If you want to schedule 5 appointments, make 20 calls! 10 appointments = 40+ calls….
  • Don’t leave a message: Just try again later if they don’t answer
    Try calling twice: If you try again right away they’ll know it’s urgent.
  • CUTCO Owners are the best prospects: Always schedule appointments with CUTCO owners
  • Call in waves! Customers are home at different times of the day and night. Split up your phone time throughout the day to reach more customers. (3 waves generally leads to a full schedule).
  • Eliminate distraction— make sure you are in a quiet place when you phone.
  • Phoning = Working. Once your appointments are set, you’re done “working”— now it’s time to have fun and do some demos!
  • Don’t call or text ahead! Once you set up the appointment, call at the scheduled time. Calling/texting ahead as a reminder will result in many customers asking to reschedule for another time.
  • Urgency: Let your customers know that you are committed to your goal and you have a deadline!
  • Importance: Let your customer know how important your demo is to you. They will see you right away and they won’t reschedule on you last minute.

TRAINING APPOINTMENT APPROACH

  • Hey (NAME), this is (YOURNAME). How are you? (Catch up)
  • Well, The reason I’m calling is because I just started a great, new job showing CUTCO.
  • As part of my training, I’m required to put on some initial training appointments.
  • You don’t have to buy anything, because I get paid just to show it. 
  • Because of everything going on right now… We can do the entire thing online so there’s no risk to you or me and it only takes about 30 minutes!
  • I want to do 10 appointments by (3DaysOut), So I wanted to know if I could give you a call for an online presentation (DAY) at (TIME) or would  (TIME) be better for you? 
  • Great! Thanks a lot. This REALLY helps me out!
  • Could you put in your planner that I will give you a call on (DATE) at (TIME)?
  • Can I grab your email address real quick to send you the info? 
  • This appointment is really important to me and I’m counting on it to keep my schedule booked.
  • Are you sure this time definitely works?
  • Thank you so much! I’m really looking forward to our demo!

This approach is only to be used with people you know from your initial list. Different approach for calling recommendations.

ACQUAINTANCE APPROACH (STUDENT + CORONA)

(Calling from a directory / People you don’t know well)

Hi (THEIRNAME), this is __________.  I don’t know if my name rings a bell, but…

  • My mom works with you at __________.
  • I go/went to school with your son or daughter at ________.
  • I live down the street from you on _______.

First of all I hope you and your family are enjoying the extra time together recently and making the most out of a not so fun situation. Are you guys all doing ok?

I was hoping you could help me with something I’m working on for school. Basically, I have been doing an internship where I get credit towards a scholarship JUST for doing short fun presentations. You are probably going to laugh because chances are you have heard of it before, have you ever heard of Cutco?

Well it’s just kitchen stuff but I get credit JUST for doing the presentation, so JUST sitting down with me REALLY helps me out. I know most people aren’t excited about having people over right now. So that’s actually the best part… I can do the entire thing online with you so there’s no risk to you or me and it only takes about 30 minutes. At the very least it could be a fun break in the day for you and your family cause the demo is actually a lot of fun, the videos are great, and I promise I’ll do my best to make you smile.

I just need to do _____ more appts by ______ to stay on track for my goal so it would mean the world to me if you could squeeze me in for half an hour on ______ at _______, or would ________ at _______ be better for you?

Awesome, can I please grab your email address real quick? 

****ALWAYS SURE UP AND HAVE THEM WRITE IT DOWN******

Can you please do me one last favor? Can you just put in your calendar that I will be calling you  ______ at ____? 

Awesome, and I know it might not mean a lot to you, but this really means a ton to me can’t wait to talk to you on ______ at ______.

REC APPROACH (STUDENT + CORONA)

Hey is (REC NAME) there? Hi (REC NAME), this is (YOUR NAME). I don’t know if my name sounds familiar, but I was catching up with (REFERRER) and he/she told me you were pretty awesome. But, first of all, I hope you and your family are enjoying the extra time together recently and making the most out of a not so fun situation. Are you guys all doing ok?

Well the reason _____ told me I HAD to give you a call is because she KNEW you would be nice enough to help me out with something I am working on for school. Basically, I have been doing an internship where I get credit towards a scholarship JUST for doing short fun presentations. You are probably going to laugh because chances are you have heard of it before, have you ever heard of Cutco?

Well it’s just kitchen stuff but I get credit JUST for doing the presentation, so JUST sitting down with me REALLY helps me out. I know most people aren’t excited about having people over right now. So that’s actually the best part… I can do the entire thing online with you so there’s no risk to you or me and it only takes about 30 minutes. At the very least it could be a fun break in the day for you and your family cause the demo is actually a lot of fun, the videos are great, and I promise I’ll do my best to make you smile.

I just need to do (#DEMOS) more appointments by (3DAYSOUT) to stay on track for my goal so it would mean the world to me if you could squeeze me in for half an hour on ______ at _______, or would ________ at _______ be better for you?

Awesome, can I please grab your email address real quick? 

****ALWAYS SURE UP AND HAVE THEM WRITE IT DOWN******

Can you please do me one last favor? Can you just put in your calendar that I will be calling you  ______ at ____? 

Awesome, and I know it might not mean a lot to you, but this really means a ton to me can’t wait to talk to you on ______ at ______.

POSSIBLE CUSTOMER QUESTIONS

WHAT IS CUTCO?

CUTCO is a line of high quality kitchen cutlery and a few outdoor items. I’m sure you already have tons of knives, but I get paid just to show it to you! So would _______ or ________ be better for you?
(If you’re nervous, smile and say: It’s really awesome knives! So what time is better for you?)

I ALREADY OWN CUTCO

That’s great! How do you like it? (pause). Awesome, well like I said, I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get paid anyway. So would ______ or ______ be better for you?
(If you’re nervous, smile and say: Great! CUTCO rocks! So what time is better for you?)

THAT TIME DOES NOT WORK or I’M REALLY BUSY

No problem, I’m really busy too, but I really need to do ______ appointments by _______, and I can make sure to keep it short. Is that a bad day or just a bad time?
So how about _______ at _______ or would _______ at _________ be better?
(If you’re nervous, smile and say: No problem! Which day is the least busy?)

HOW LONG DOES IT TAKE?

Not too long at all, my part is about  30  minutes. After that, it’s up to you. So which time would be best for you,  (DATE)  at (TIME)  or (DATE) at (TIME)?

 


 

HANDLING ANY QUESTION 

ALREADY OWN IT: That’s awesome! How long have you had it? Well, I get paid just for doing the presentation and it would be great if you could give me some pointers. It would really help me out, so would _______ or would _______ be better for you?

BUSY: No problem Mr/s. ____ , so am I. That’s why I’ll give you a super quick version. The only reason why I’m so persistent is because I care so much about my goals. So could you squeeze me in real quick at _____________ or would_________ be better?
 Or… No problem Mr/s. _____ . Is that a bad day or just a bad time?

TEXT BEFORE YOU CALL: Mr/s. _____, I’d love to do that, but I’m going to be real busy, and I count on every appointment I have lined up, so is there a better time when you’re sure you’ll be available?

CALL ME TOMORROW: When’s the best time to get a hold of you? So you’ll be available ___ at _____? I actually have an opening at that time that I really need to fill, how about I do the virtual demo real quick then?

CALL ME NEXT WEEK: I can definitely do that Mr/s. _____, but I’m in a Huge Contest and I need to complete _____ presentations by ________. Is there any way you can Squeeze me in before then?

CAN’T YOU JUST SAY YOU WERE HERE? No, Mr/s. _____ , I can’t lie to my boss. Besides it’s quick and fun and there’s no obligation to buy anything because I get paid just to show it to you. It would really help me out, so would ______ or ______ be better for you?

NOT GOING TO BUY: No problem Mr/s. ______. I love doing presentations. Even if you don’t see anything you like, it still helps me towards my goal just by listening. I’ll be super quick. I need to get in one more by______ so would ________ or would ________ be better for you?

NOT INTERESTED: I can totally appreciate that but just so I know, when you say you’re not interested do you mean in helping me out towards (INSERT GOAL, SCHOLARSHIP, ETC.) or just in buying knives?
 IF BUYING KNIVES: I am so sorry I must not have explained it very well at all. I actually am not even looking to sell you anything, I get credit literally just for sitting down with you so if you would be willing to spare me 15 minutes I will be on and off the phone faster than your favorite shampoo and if I’m taking too long you can just let me know. The only reason I am so persistent is because I am working so hard towards my goal and this presentation could mean the difference between me hitting it and falling short. *offer two times*

SEEN THE DEMO 100 TIMES! So I’m sure you already know that I get credit just for doing the presentation and that just sitting down with me really helps me out. I just feel bad it took this long for you to see MY PRESENTATION but I can do a super quick version for you and afterwards you don’t have to worry about it ever again because you can tell anyone else you have a Cutco rep for life if you were to ever get another call! So would ____ or ____ be better?

WHAT ARE YOU SELLING? What I’m showing is called CUTCO, it’s a great set of kitchen knives and gadgets. I know you probably have tons of knives but I get paid just to show it and it really helps me towards my goals. So could I show it to you real quick at _____ or would ______ be better for you?